Frequently Asked Questions
Find answers to your questions here
All our products are manufactured using 3D printing technology with PLA special plastic.
Our products are designed with computer-aided design (CAD) and produced layer by layer with 3D printers. Post-production cleaning and inspection processes are done manually.
Yes. All products on our site can be customized. You can add: Name, Word, Short note in the fields specified in the product description. Just specify customization details during your order.
Products manufactured custom (with names, special requests) cannot be returned or canceled. This is required by Distance Selling Agreement and related legislation. For production errors or damaged delivery, you can contact us.
Products are shipped as shown in the image. If you want a different color, you can specify it as a note when ordering.
Yes. Suitable products can be painted with: Acrylic paint or Spray paint.
Standard products: 1–3 business days. Customized products: 2–5 business days. Production time may vary depending on order volume.
After shipment, orders are usually delivered to your address within 1–3 business days. Shipping time may vary depending on carrier and location.
Shipping cost may vary depending on order amount. During campaign periods, shipping may be free above certain amounts. Current campaigns are specified on the homepage.
When your order is shipped, tracking information will be sent to you. If you are logged in, you can track your order status from my account > my orders section.
We recommend checking the product upon delivery. In case of damaged or broken delivery: Take a photo of the product, contact us as soon as possible, the situation will be evaluated and necessary support will be provided.
Yes. For bulk orders, custom designs, or corporate requests, you can contact us.
Cancellation is possible for standard products that have not started production. For customized products, cancellation is not possible after production has started.
Products are for decorative purposes. Not toys. Not suitable for children 0–3 years as they may contain small parts.
Yes. New figures and designs are regularly added to our site. Follow the site for updates.